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Frequently Asked Questions

if you have a problem or question not answered on this page, Please contact us

Q1: Is it secure to shop at

Absolutely! Our website is hosted on We use SSL (Secure Sockets Layer ) with industry-standard 128 bit encryption to encrypt personal information such as your name, address, telephone number, email address and credit card number when the data is sent to and received from a website.

We will never share your personal information to any third party. Your privacy is our top priority.

Q2: What methods of payment do you accept?

We accept Visa, MasterCard, Discover, and American Express.

Q3: Do you accept cheques?

Unfortunately, we do not accept cheques.

Q4: How can I place an order?

You can place an order online at, by telephone or by email.

Q5: How will I know if you have received my order?

When ordering online, you will receive an automatic order confirmation via email. Additionally, you will be given your order number on the order confirmation page after you submit your order. Be sure to save you order number in case you have questions about your order.

Q6: What is my order number? Where can I find it?

After you place an order online, you will receive an automatic order confirmation via email, and you will be given your order number on the order confirmation page. On your order confirmation page, you will see a code similar to the one below:


The order number is 30450 for the example above, which is the last 5 digits of the code.

If you have any questions about your order, please provide us with your order number.

Q7: When is my credit card charged for my order?

Your credit card will be charged only after your order is shipped.

Q8: When can my product be shipped out after I place an order?

Your products will be shipped out the next business day by UPS.

Q9: What is my shipping carrier?

UPS is your shipping carrier. We ship out using UPS Ground.

Q10: What can I do to speed up the shipping process?

Please contact us, we can ship out by UPS Express or Expedite. Extra shipping charge will be applied.

Q11: Do you ship to PO Boxes?

Sorry, UPS can not ship to PO Boxes. Therefore, please always provide your home address as the shipping address.

Q12: When will I receive my order?

For in-stock items within continental United States, expect to receive your order within 3-7 business days by UPS Ground.

Q13: What happens if my selection is "backordered"?

Occasionally, a product is more popular than we anticipated and we temporarily run out of stock. When this happens, we will immediately notify you via email or telephone with the anticipated delivery date.

We will never charge your credit card until your items are shipped out.

Q14: An item I've ordered is on backorder and I do not want to wait for it. How can I cancel it?

To cancel a backordered item, call us at 1-866-366-6609 or send us an email at, include your name, zip code and order number. If the item has not yet been shipped to you, we will cancel it immediately. If it has already been shipped, simply return the items that you do not want and we will refund to your credit card.

Q15: How can I return an item?

We want our customers to be completely satisfied with our products. However, if you are not satisfied with our product for any reason, please do not use it, simply return it back to us within 30 days. We will be happy to exchange for or refund to you. If you want to exchange, we will offer you free shipping for the exchange item.

Q16: Where can I return the item to?

The return address can be found on the top-left corner of your UPS shipping slip that is attached to your package.

Q17: How can I contact customer service?

If you have any questions, please feel free to call our well trained and knowledgeable customer service team at 1-866-366-6609 any time between Mon-Fri 9:00am-5:00pm Eastern Time, or email us at

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